HP LaserJet P2015 Printer series - Clearing jams

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Clearing jams

Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error in
the software and the printer control panel lights. See

Status-light patterns

for more information.

The following are some of the causes of media jams:

The input trays are loaded improperly or too full. See

Load media

for more information.


When you add new media, always remove all of the media from the input tray and

straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.

The media does not meet HP specifications. See

Supported paper and other media

for more


The printer might need to be cleaned to remove paper dust and other particles from the paper path.

Clean the printer

for instructions.

There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print.


Media jams might result in loose toner on the page. If you get any toner on your

clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.