Common Macintosh problems
This section lists problems that can occur when using Mac OS X.
Table 7-4
Problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The printer software might not have been installed or was installed
incorrectly.
Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where <lang> is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the Getting Started Guide for instructions.
The PostScript Printer Description (PPD) file is corrupt.
Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/<lang>.lproj,
where <lang> is the two-letter language code for the language that
you are using. Reinstall the software. See the Getting Started
Guide for instructions.
The printer name, IP address, or Rendezvous or Bonjour host name does not appear in the printer list in the Print Center or Printer
Setup Utility.
Cause
Solution
The printer might not be ready.
Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong connection type might be selected.
Make sure that USB, IP Printing, or Rendezvous or Bonjour is
selected, depending on the type of connection that exists between
the printer and the computer.
The wrong printer name, IP address, or Rendezvous or Bonjour host
name is being used.
Print a configuration page to check the printer name, IP address, or
Rendezvous or Bonjour host name. Verify that the name, IP address,
or Rendezvous or Bonjour host name on the configuration page
matches the printer name, IP address, or Rendezvous or Bonjour
host name in the Print Center or Printer Setup Utility.
The interface cable might be defective or of poor quality.
Replace the interface cable. Make sure to use a high-quality cable.
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
The printer might not be ready.
Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The printer software might not have been installed or was installed
incorrectly.
Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where <lang> is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the Getting Started Guide for instructions.
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Common Macintosh problems
83
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
The PostScript Printer Description (PPD) file is corrupt.
Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/<lang>.lproj,
where <lang> is the two-letter language code for the language that
you are using. Reinstall the software. See the Getting Started
Guide for instructions.
The printer might not be ready.
Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The interface cable might be defective or of poor quality.
Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the printer that you wanted.
Cause
Solution
The print queue might be stopped.
Restart the print queue. Open print monitor and select Start Jobs.
The wrong printer name or IP address is being used. Another printer
with the same or similar name, IP address, or Rendezvous or Bonjour
host name might have received your print job.
Print a configuration page to check the printer name, IP address, or
Rendezvous or Bonjour host name. Verify that the name, IP address,
or Rendezvous or Bonjour host name on the configuration page
matches the printer name, IP address, or Rendezvous or Bonjour
host name in the Print Center or Printer Setup Utility.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
●
Check that your Macintosh supports USB.
●
Verify that your Macintosh operating system is Mac OS X v10.2
or later.
●
Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
●
Check that the printer is turned on.
●
Verify that the USB cable is connected correctly.
●
Check that you are using the appropriate high-speed USB cable.
Table 7-4
Problems with Mac OS X (continued)
84
Chapter 7 Problem solving
ENWW
When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
●
Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
●
Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE
The iMac keyboard is a nonpowered USB hub.
Table 7-4
Problems with Mac OS X (continued)
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Common Macintosh problems
85